job description
Join StaffKing Pte Ltd as an IT Application Support & Automation Manager (AI / ITSM) - L1/L2 and be part of a dynamic team driving large-scale digital transformation and AI initiatives. This role offers a stable career path with 18 days of annual leave, AWS benefits, and a 2.5-month variable bonus. You will play a pivotal role in ensuring seamless IT operations, leveraging automation and AI to enhance service delivery and efficiency.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position is perfect for professionals seeking a blend of cutting-edge technology and a balanced lifestyle. If you are passionate about IT service management, automation, and AI-driven solutions, this is your opportunity to make a significant impact in a forward-thinking organization.
Responsibility
- Provide L1/L2 support for IT applications, ensuring minimal downtime and optimal performance.
- Develop and implement automation solutions to streamline IT service management processes.
- Collaborate with cross-functional teams to integrate AI-driven tools and technologies into ITSM frameworks.
- Monitor and maintain IT systems, identifying and resolving issues proactively.
- Lead digital transformation initiatives, focusing on scalability and efficiency.
- Document support processes, automation workflows, and troubleshooting guides.
- Train and mentor junior support staff on best practices in IT service management.
- Ensure compliance with IT policies, security protocols, and industry standards.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT application support, with a focus on L1/L2 troubleshooting.
- Strong knowledge of ITSM frameworks (e.g., ITIL) and automation tools.
- Experience with AI-driven solutions and their integration into IT operations.
- Proficiency in scripting languages (e.g., Python, PowerShell) for automation tasks.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to collaborate with technical and non-technical stakeholders.
- Certifications in ITIL, AWS, or related fields are a plus.