job description
Join Strategic Synergy, Inc. (formerly Macroaxis) as an IT Account Manager and take the lead in managing high-value client relationships in the dynamic IT sector. Based in the vibrant hubs of Canggu, Ubud, or Denpasar, you’ll drive revenue growth, foster long-term partnerships, and deliver tailored IT solutions to meet client needs.
This role offers a competitive salary, flexible work arrangements, and unparalleled career development opportunities in one of Southeast Asia’s most innovative tech landscapes. Whether you're nurturing existing accounts or onboarding new clients, your strategic approach will be key to expanding our market presence and ensuring client satisfaction.
Ideal for professionals with a passion for technology and business development, this position combines relationship management, sales acumen, and technical expertise to create impactful results. If you thrive in a fast-paced environment and enjoy building trust with clients, this is your chance to grow with a forward-thinking company.
Responsibility
- Develop and maintain strong relationships with key IT clients, ensuring high levels of satisfaction and retention.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth.
- Collaborate with cross-functional teams (sales, technical, and support) to deliver integrated IT solutions tailored to client needs.
- Conduct regular account reviews, present performance reports, and propose strategic recommendations to clients.
- Negotiate contracts, renewals, and upsell opportunities while ensuring profitability and alignment with company goals.
- Stay updated on industry trends, emerging technologies, and competitive offerings to position our services effectively.
- Resolve client escalations promptly and professionally, acting as the primary point of contact for account-related inquiries.
- Track and analyze account metrics (e.g., revenue, churn, satisfaction) to inform data-driven decision-making.
Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- Proven experience (3+ years) in account management, sales, or business development within the IT or tech industry.
- Strong understanding of IT products/services (e.g., software, cloud solutions, cybersecurity, infrastructure).
- Excellent communication, negotiation, and presentation skills with fluency in English.
- Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
- Customer-centric mindset with a track record of building long-term client relationships.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Familiarity with the Southeast Asian market (preferably Indonesia) is a plus.