job description
Join WSH Experts as an ICT Support Specialist in the heart of Bali, Indonesia! We are seeking a dynamic and technically skilled professional to provide comprehensive IT support, ensuring seamless operations for our clients and internal teams. This role offers the opportunity to work in a vibrant, fast-paced environment while enjoying the unique lifestyle of Bali’s most sought-after locations.
As part of our growing team, you will play a pivotal role in maintaining, troubleshooting, and optimizing our ICT infrastructure. Your expertise will directly contribute to enhancing productivity, security, and user experience across the organization. Whether you're resolving technical issues, implementing new systems, or collaborating with cross-functional teams, your work will have a tangible impact on our success.
If you are passionate about technology, thrive in a collaborative setting, and are eager to advance your career in a tropical paradise, this is the perfect opportunity for you. Apply today and become a key player in shaping the future of ICT at WSH Experts!
Responsibility
- Provide first and second-level IT support to end-users, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain workstations, servers, and peripheral devices to ensure optimal performance.
- Manage and monitor network infrastructure, including routers, switches, and firewalls, to ensure reliability and security.
- Assist in the deployment and maintenance of cloud-based services and applications (e.g., Microsoft 365, Google Workspace).
- Conduct regular system backups and disaster recovery procedures to safeguard critical data.
- Collaborate with vendors and service providers to resolve technical issues and procure IT equipment.
- Develop and maintain IT documentation, including user guides, system configurations, and troubleshooting procedures.
- Stay updated with emerging technologies and industry best practices to recommend improvements to existing systems.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support, system administration, or a similar role.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other productivity tools.
- Experience with network protocols, TCP/IP, DNS, DHCP, and VPN configurations.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication and interpersonal skills to effectively assist non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.