job description
Join Australian Outsource Desk as an HVAC Service Coordinator and play a pivotal role in supporting our Australian HVAC services account. This is a fantastic opportunity for a detail-oriented professional to thrive in a dynamic BPO environment, ensuring seamless administrative and customer support operations.
As the HVAC Service Coordinator, you will be the backbone of our client's operations, managing schedules, coordinating service requests, and delivering exceptional customer service. This role is perfect for individuals who excel in multitasking, problem-solving, and maintaining strong client relationships.
Based in beautiful Bali, this position offers a competitive salary, a collaborative work environment, and the chance to grow your career in the administrative and customer support sector.
Responsibility
- Coordinate and schedule HVAC service appointments for Australian clients.
- Provide administrative support, including data entry, documentation, and report generation.
- Liaise between clients, technicians, and internal teams to ensure smooth service delivery.
- Handle customer inquiries, complaints, and follow-ups with professionalism and efficiency.
- Maintain accurate records of service requests, work orders, and client interactions.
- Assist in resolving scheduling conflicts and prioritizing urgent service requests.
- Monitor and update service statuses in real-time using company software.
- Contribute to process improvements to enhance operational efficiency.
Qualifications
- Minimum of 1-2 years of experience in administrative, customer service, or coordination roles.
- Excellent communication skills, both written and verbal, with a neutral English accent.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-focused mindset with a problem-solving attitude.
- Previous experience in a BPO or call center environment is a plus.
- Basic knowledge of HVAC systems or willingness to learn is advantageous.