job description
Join our prestigious hospitality team in Bali as a Housekeeping Team Leader and play a pivotal role in delivering exceptional guest experiences at our luxury resorts and hotels. This is an outstanding opportunity to lead a dedicated team in maintaining the highest standards of cleanliness, comfort, and service excellence in one of the world's most sought-after destinations.
As the Housekeeping Team Leader, you will oversee daily operations, ensuring that all guest rooms, public areas, and back-of-house spaces meet our exacting standards. You will work closely with management to implement best practices, train staff, and uphold our commitment to sustainability and guest satisfaction. Bali's vibrant culture and thriving tourism industry make this role perfect for a motivated professional looking to advance their career in hospitality.
Our ideal candidate is a natural leader with a keen eye for detail, strong organizational skills, and a passion for creating memorable guest experiences. If you thrive in a fast-paced environment and take pride in maintaining impeccable standards, we invite you to apply and become part of our dynamic team in paradise.
Why Join Us?
- Competitive salary and benefits package
- Opportunity to work in world-class resorts and hotels
- Career growth and professional development
- Employee discounts and perks
- Work in one of the most beautiful destinations in the world
Responsibility
- Lead, supervise, and motivate a team of housekeeping staff to ensure efficient and high-quality service delivery.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness and presentation standards.
- Train and develop housekeeping staff on best practices, safety protocols, and customer service excellence.
- Coordinate with other departments (e.g., Front Office, Maintenance) to ensure seamless operations and guest satisfaction.
- Manage inventory of cleaning supplies, linens, and equipment, ensuring adequate stock levels and cost efficiency.
- Handle guest complaints and requests related to housekeeping with professionalism and urgency.
- Implement and enforce hygiene and safety standards in compliance with local regulations and company policies.
- Prepare reports on room status, staff performance, and maintenance issues for management review.
Qualifications
- Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory or leadership role.
- Proven track record of maintaining high standards of cleanliness and guest satisfaction in a hospitality environment.
- Strong leadership and communication skills, with the ability to train and motivate a team.
- Excellent organizational and time-management abilities, with a keen eye for detail.
- Familiarity with housekeeping software, inventory management systems, and basic computer skills.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Certification in hospitality or housekeeping management is an advantage.