job description
Join Nanyang Technological University as a Housekeeping Supervisor at our prestigious Nanyang Executive Centre in Bali. This is a unique opportunity to lead a dedicated team in maintaining the highest standards of cleanliness and guest satisfaction in a world-class hospitality environment.
As a Housekeeping Supervisor, you will play a pivotal role in ensuring the smooth operation of our housekeeping department. Your leadership will directly impact the guest experience, making this role both challenging and rewarding. If you are passionate about hospitality, have a keen eye for detail, and thrive in a dynamic environment, we invite you to apply.
This position offers competitive compensation, opportunities for professional growth, and the chance to work in one of Bali's most esteemed venues. Don't miss your chance to be part of a team that values excellence and innovation in hospitality.
Responsibility
- Supervise and coordinate the daily activities of the housekeeping team to ensure efficient and high-quality service.
- Train, mentor, and evaluate housekeeping staff to maintain exceptional standards of cleanliness and guest satisfaction.
- Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet established cleanliness and presentation standards.
- Manage inventory of housekeeping supplies, including ordering and restocking, to ensure adequate resources are always available.
- Address guest complaints or concerns promptly and professionally, ensuring resolution and guest satisfaction.
- Develop and implement housekeeping policies, procedures, and best practices to enhance operational efficiency.
- Collaborate with other departments, such as front office and maintenance, to ensure seamless guest experiences.
- Monitor and maintain compliance with health, safety, and sanitation regulations.
Qualifications
- Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
- Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory role.
- Strong leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with a focus on guest service.
- Knowledge of housekeeping best practices, cleaning techniques, and inventory management.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in using housekeeping management software and Microsoft Office applications.
- Fluency in English; additional languages are a plus.