job description
Join a prestigious hospitality team in Bali as a Housekeeping Order Taker, where your organizational skills and attention to detail will ensure seamless operations in one of the world’s most sought-after tourist destinations. This role is perfect for individuals who thrive in dynamic environments and take pride in maintaining the highest standards of service excellence.
As a Housekeeping Order Taker, you will play a pivotal role in coordinating daily housekeeping activities, managing room status updates, and ensuring accurate reporting through advanced property management systems like Opera PMS. Your contributions will directly enhance guest satisfaction and operational efficiency in luxury resorts and hotels across Bali’s most iconic locations, including Canggu, Ubud, and Nusa Dua.
This is a unique opportunity to grow your career in the hospitality industry while enjoying the vibrant culture and stunning landscapes of Bali. Whether you’re an experienced professional or looking to start your journey in hospitality, this role offers competitive compensation, professional development, and the chance to work in a world-class setting.
Responsibility
- Process and manage daily housekeeping orders and requests with precision and efficiency.
- Sort, organize, and file all daily activity reports in the Housekeeping Office.
- Update and maintain the Opera PMS system for real-time room status and discrepancy tracking.
- Coordinate with housekeeping staff to ensure timely completion of room preparations and maintenance tasks.
- Generate and distribute reports on room occupancy, cleanliness status, and maintenance needs.
- Liaise with front desk and other departments to resolve guest requests and room-related issues promptly.
- Monitor inventory levels of housekeeping supplies and submit requisition orders as needed.
- Ensure compliance with hotel policies, safety standards, and hygiene protocols.
Qualifications
- Minimum of 1-2 years of experience in housekeeping, front office, or a related role in the hospitality industry.
- Proficiency in using Opera PMS or similar property management systems is a plus.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Excellent communication and interpersonal skills to interact with guests and team members.
- Basic computer literacy, including Microsoft Office (Excel, Word) and email correspondence.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
- Familiarity with luxury hotel standards and guest service excellence.
- High school diploma or equivalent; additional hospitality training is advantageous.