job description
Join RESERVE COZYTAINER SDN BHD in the heart of Bali’s most vibrant destinations! We are seeking a dedicated and customer-focused Housekeeping & Front Desk Associate to ensure our guests experience unparalleled comfort and service. If you thrive in a dynamic environment, take pride in maintaining pristine spaces, and enjoy creating memorable first impressions, this role is for you.
As part of our team, you’ll play a pivotal role in upholding the highest standards of cleanliness and guest satisfaction. Bali’s booming hospitality industry offers a unique opportunity to grow your career while immersing yourself in a culture of warmth and professionalism. Whether you’re welcoming guests with a smile or ensuring their accommodations are flawless, your contributions will directly enhance their stay.
We value hard work, responsibility, and a passion for people. If you’re eager to learn, detail-oriented, and committed to excellence, we’d love to have you on board. Competitive salary, a supportive work environment, and the chance to be part of Bali’s thriving tourism sector await you!
Responsibility
- Perform daily housekeeping duties, including cleaning and maintaining guest rooms, common areas, and facilities to the highest standards.
- Assist at the front desk by greeting guests, managing check-ins/check-outs, and handling reservations with professionalism.
- Ensure all guest requests are addressed promptly and courteously, from room service to special accommodations.
- Monitor and restock housekeeping supplies, reporting any shortages or maintenance needs to management.
- Collaborate with the team to maintain a seamless flow between housekeeping and front desk operations.
- Conduct regular inspections of rooms and public areas to guarantee cleanliness and adherence to brand standards.
- Handle guest complaints or issues with diplomacy, escalating to management when necessary.
- Uphold strict confidentiality regarding guest information and company protocols.
Qualifications
- Minimum 1 year of experience in housekeeping, front desk, or a related hospitality role (fresh graduates with a passion for service are encouraged to apply).
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Friendly, approachable demeanor with a genuine desire to provide exceptional guest experiences.
- Basic computer literacy (e.g., PMS software, email, Microsoft Office) is preferred.
- Physical stamina to perform cleaning tasks and stand for extended periods.
- Willingness to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- Proactive attitude, reliability, and a commitment to teamwork.