job description
Join Benguet Prime Hotel & Restaurant in beautiful Bali as a Hotel Supervisor and play a pivotal role in delivering exceptional guest experiences. This position offers a unique opportunity to oversee daily hotel operations, ensuring seamless coordination between departments while maintaining the highest standards of service. Located in the heart of Bali, our hotel is a haven for travelers seeking comfort, luxury, and authentic hospitality.
As a Hotel Supervisor, you will be at the forefront of guest interactions, managing check-ins, room allocations, and resolving inquiries with professionalism and warmth. Your leadership will inspire our team to uphold our commitment to excellence, creating memorable stays for every guest. If you are passionate about hospitality and thrive in dynamic environments, we invite you to be part of our dedicated team.
Bali’s vibrant culture and stunning landscapes provide the perfect backdrop for a rewarding career in hospitality. Enjoy competitive compensation, career growth opportunities, and the chance to work in one of the world’s most sought-after travel destinations.
Responsibility
- Oversee guest check-ins, check-outs, and room assignments to ensure smooth and efficient operations.
- Monitor room occupancy and coordinate with housekeeping to maintain cleanliness and readiness of accommodations.
- Resolve guest inquiries, complaints, and special requests promptly and professionally.
- Supervise front desk staff, providing training and guidance to enhance service quality.
- Collaborate with other departments (e.g., housekeeping, maintenance, F&B) to ensure seamless guest experiences.
- Maintain accurate records of guest transactions, reservations, and occupancy reports.
- Implement and enforce hotel policies, procedures, and safety standards.
- Assist in managing budgets, controlling expenses, and optimizing revenue opportunities.
Qualifications
- Minimum of 2 years of experience in a supervisory role within the hospitality industry.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Excellent customer service orientation with a guest-centric mindset.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; knowledge of Indonesian or other languages is a plus.
- Diploma or degree in Hospitality Management, Business Administration, or a related field.
- Attention to detail and ability to multitask in a fast-paced environment.