job description
Join Inn De Avenida in the heart of Bali as a Hotel Staff and become part of a world-class hospitality team dedicated to delivering unforgettable guest experiences. This is your opportunity to work in one of the most sought-after tourist destinations, where luxury meets culture, and service excellence is our hallmark.
As a Hotel Staff member, you will play a pivotal role in ensuring smooth operations across various departments, from front desk and housekeeping to food and beverage services. Your passion for hospitality, attention to detail, and commitment to guest satisfaction will contribute to creating a welcoming and premium environment for our international clientele.
Bali’s vibrant tourism industry offers unparalleled career growth, competitive compensation, and the chance to work in a dynamic, multicultural setting. Whether you’re greeting guests with a warm smile, maintaining pristine accommodations, or assisting with event coordination, your work will directly impact our reputation as a top-tier hospitality provider.
Responsibility
- Provide exceptional customer service to guests, ensuring a warm, professional, and memorable experience from check-in to check-out.
- Assist with front desk operations, including reservations, inquiries, and guest requests, with a focus on efficiency and accuracy.
- Maintain cleanliness and organization in guest rooms, public areas, and back-of-house spaces in compliance with hotel standards.
- Support food and beverage services, including setting up dining areas, taking orders, and ensuring timely delivery of meals.
- Collaborate with team members across departments to coordinate guest services, events, and special requests.
- Handle guest complaints or issues promptly and professionally, escalating to management when necessary.
- Adhere to all health, safety, and hygiene protocols to ensure a secure environment for guests and staff.
- Participate in training programs to enhance skills in hospitality, communication, and cultural sensitivity.
Qualifications
- Minimum 1 year of experience in hospitality, hotel operations, or customer service roles (entry-level candidates with a strong passion for service are encouraged to apply).
- Excellent communication skills in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Friendly, approachable, and professional demeanor with a genuine desire to exceed guest expectations.
- Ability to work flexible hours, including evenings, weekends, and holidays, to meet operational demands.
- Strong teamwork and problem-solving skills, with the ability to remain calm under pressure.
- Basic computer literacy (e.g., PMS software, email, Excel) is preferred but not required.
- Physical stamina to perform tasks such as standing for extended periods, lifting, and carrying items.
- Knowledge of Balinese culture and tourism trends is an advantage.