job description
Join Ideals Recruitment as a Hotel Receptionist in the vibrant hospitality hubs of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a fantastic opportunity to work with a listed MNC in the leisure industry, offering a competitive salary package of $2,500 – $3,500 per month plus allowances. As the first point of contact for guests, you will play a pivotal role in delivering exceptional service and creating memorable experiences.
This full-time position operates on a rotating shift schedule, ensuring flexibility and a dynamic work environment. If you are passionate about hospitality, thrive in customer-facing roles, and enjoy working in a fast-paced setting, this role is perfect for you. Bali’s thriving tourism industry offers unparalleled career growth opportunities, and this position is your gateway to a rewarding career in hospitality.
Responsibility
- Welcome and greet guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage check-ins and check-outs efficiently, handling reservations and room assignments.
- Provide accurate information about hotel services, local attractions, and amenities to enhance guest experiences.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
- Maintain up-to-date records of room availability, guest details, and billing information.
- Process payments, issue receipts, and manage financial transactions with precision.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Minimum of 1-2 years of experience in a front desk or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities to handle multiple guest requests efficiently.
- Proficiency in hotel management software and basic computer applications.
- A friendly, approachable attitude with a passion for delivering outstanding guest service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional hospitality training or certification is advantageous.
- Problem-solving skills and the ability to remain calm under pressure.