job description
Join Dao by Dorsett AMTD Singapore as a Hotel Front Office Manager in the vibrant heart of Bali and take the lead in delivering exceptional guest experiences in a luxury hospitality setting. This is your opportunity to showcase your leadership skills by managing a dynamic team, ensuring seamless operations, and elevating service standards to create unforgettable stays for our discerning guests.
As the face of our hotel, you will play a pivotal role in shaping first impressions, fostering guest loyalty, and driving operational excellence. With a competitive salary range of $4,500 – $5,600 per month, this full-time position offers a rewarding career path in one of the world’s most sought-after tourist destinations.
If you are a passionate, detail-oriented, and guest-focused professional with a proven track record in front office management, we invite you to apply and be part of a team that values innovation, teamwork, and excellence.
Responsibility
- Lead and supervise the front office team, including reception, concierge, and guest services, to ensure high-quality service delivery and operational efficiency.
- Oversee check-in/check-out processes, room assignments, and guest requests to ensure a smooth and personalized experience.
- Develop and implement standard operating procedures (SOPs) for front desk operations, including reservation management and billing.
- Monitor and resolve guest complaints or issues promptly, ensuring satisfaction and maintaining the hotel’s reputation.
- Collaborate with housekeeping, maintenance, and other departments to coordinate seamless guest services.
- Train, mentor, and motivate staff to upsell services, enhance guest interactions, and meet performance targets.
- Manage budgeting and forecasting for front office operations, including payroll and supply costs.
- Stay updated on industry trends and implement best practices to improve service standards and guest satisfaction.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience in front office management within a 4- or 5-star hotel or luxury resort.
- Proven leadership and team management skills, with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving and decision-making abilities, with a guest-centric approach.
- Proficiency in hotel management software (e.g., Opera PMS, Amadeus) and Microsoft Office Suite.
- Knowledge of revenue management and ability to analyze performance metrics to drive improvements.
- Flexibility to work shift schedules, including evenings, weekends, and holidays, as required.