job description
Join Pro-Hygienics HR as a Hotel Coordinator in the vibrant heart of Bali and play a pivotal role in delivering world-class hospitality to our discerning guests. This dynamic position offers the opportunity to orchestrate seamless hotel operations, ensuring every guest enjoys an unforgettable experience from check-in to check-out.
As the backbone of our guest services team, you will bridge communication between departments, optimize workflows, and maintain the highest standards of service excellence. Whether you're resolving guest inquiries, coordinating with housekeeping, or liaising with front desk staff, your organizational skills and passion for hospitality will drive operational efficiency and guest satisfaction.
Baliâs thriving tourism industry offers a unique setting to grow your career while enjoying the islandâs stunning landscapes, rich culture, and vibrant expat community. If you thrive in fast-paced environments and take pride in creating exceptional guest experiences, this is your chance to shine in one of the worldâs most sought-after destinations.
Responsibility
- Oversee and coordinate daily hotel operations to ensure smooth, efficient service delivery across all departments.
- Act as the primary point of contact for guest inquiries, requests, and concerns, ensuring prompt and professional resolution.
- Liaise with front desk, housekeeping, maintenance, and F&B teams to synchronize workflows and meet guest expectations.
- Monitor and manage room availability, reservations, and check-in/check-out processes to maximize occupancy and guest satisfaction.
- Develop and implement standard operating procedures (SOPs) to enhance service quality and operational consistency.
- Conduct regular inspections of guest areas to ensure cleanliness, comfort, and adherence to brand standards.
- Assist in training and onboarding new staff to uphold the hotelâs service excellence standards.
- Prepare daily, weekly, and monthly reports on operational performance, guest feedback, and areas for improvement.
Qualifications
- Minimum 2 years of experience in hotel operations, guest services, or a related hospitality role.
- Proven ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong organizational and problem-solving abilities with a keen eye for detail.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Customer-centric mindset with a passion for delivering exceptional service.
- Flexibility to work shifts, weekends, and holidays as required by operational needs.
- Familiarity with luxury hospitality standards and a commitment to upholding them.