job description
Join The Singapore EDITION as a Host/Hostess and become the face of luxury hospitality in Bali. We are seeking dynamic, charismatic individuals who thrive in high-energy environments and are passionate about delivering exceptional guest experiences. As the first point of contact, you will set the tone for our guests' stay, ensuring warmth, professionalism, and a seamless welcome.
This role is perfect for those who love connecting with people, have a keen eye for detail, and take pride in creating memorable moments. Whether you're greeting guests, managing reservations, or coordinating with our team, your role is pivotal in upholding the EDITION brand's reputation for excellence.
If you're looking for a rewarding career in hospitality where your personality and skills are valued, we invite you to apply. Be part of a team that celebrates creativity, collaboration, and a commitment to service excellence.
Responsibility
- Greet and welcome guests with genuine warmth and professionalism, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest inquiries efficiently and courteously.
- Coordinate with the front-of-house and kitchen teams to ensure smooth service flow.
- Maintain a polished and organized reception area, reflecting the luxury standards of The Singapore EDITION.
- Handle guest feedback and special requests with discretion and a solution-oriented approach.
- Assist in managing waitlists and optimizing table turnover without compromising guest satisfaction.
- Uphold brand standards in appearance, communication, and service delivery.
- Participate in team briefings and training sessions to stay updated on hotel offerings and service protocols.
Qualifications
- Previous experience in a hospitality role, preferably as a host/hostess or in guest services.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A polished and professional appearance, with a friendly and approachable demeanor.
- Basic knowledge of reservation systems and POS software is advantageous.
- Flexibility to work evenings, weekends, and holidays as required.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
- Ability to work collaboratively in a team and adapt to changing priorities.