job description
Join MAS Awana Services, a leader in luxury hospitality, and become part of Bali’s vibrant tourism industry! We’re seeking passionate Service Crew to deliver exceptional guest experiences at our partner resorts and hotels in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced, customer-focused environment and take pride in creating memorable moments, this is your opportunity to shine.
As a valued member of our team, you’ll enjoy competitive pay, career growth opportunities, and a supportive work culture that values your contributions. Whether you’re welcoming guests with a warm smile, ensuring seamless service, or collaborating with a dynamic team, your role will be pivotal in upholding our reputation for excellence.
Bali’s booming hospitality sector offers a unique blend of professional development and island living. From upscale resorts to boutique hotels, you’ll work in world-class settings while enjoying the perks of a tropical lifestyle. If you’re ready to elevate your career in hospitality, apply now and be part of a team that sets the standard for service in Bali!
Responsibility
- Deliver warm, professional, and efficient service to guests in restaurants, lounges, or event spaces, ensuring a seamless experience from arrival to departure.
- Set up, maintain, and reset dining areas, including tables, chairs, and decor, to meet brand standards and guest expectations.
- Take and process food and beverage orders accurately, catering to guest preferences and dietary requirements while adhering to service protocols.
- Collaborate with kitchen and bar teams to ensure timely delivery of orders and resolve any guest concerns promptly and courteously.
- Uphold hygiene and safety standards in all service areas, including proper handling of utensils, glassware, and food items.
- Assist in inventory management, including restocking supplies, tracking usage, and reporting shortages to supervisors.
- Participate in pre-shift briefings, training sessions, and team meetings to stay updated on promotions, menu changes, and service enhancements.
- Provide personalized recommendations for menu items, local attractions, or resort amenities to enhance the guest experience.
Qualifications
- Minimum of 1 year of experience in hospitality, food and beverage service, or a customer-facing role (prior experience in resorts or hotels is a plus).
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages (e.g., Mandarin, Japanese) is advantageous.
- Ability to work flexible hours, including evenings, weekends, and public holidays, based on operational needs.
- Positive attitude, teamwork mindset, and a passion for delivering outstanding guest service.
- Basic knowledge of POS systems, order-taking procedures, and cash handling (training will be provided).
- Physical stamina to stand for extended periods, lift up to 10kg, and move swiftly in a fast-paced environment.
- Familiarity with Bali’s tourism industry and local culture is a bonus.
- Valid work permit or eligibility to work in Indonesia (for foreign applicants).