job description
Join OLE Pristine Management, a dynamic and innovative hospitality management company, as we expand our premium lifestyle experiences to Baliâs most vibrant destinations! Weâre seeking passionate, energetic, and customer-focused Service Crew to deliver exceptional service in our high-end retail, dining, and entertainment venues across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As the face of our brand, youâll play a pivotal role in creating unforgettable experiences for our guestsâwhether theyâre locals, expats, or international travelers. From seamless transactions to personalized interactions, your enthusiasm and professionalism will set the tone for a welcoming and engaging atmosphere. If you thrive in fast-paced environments, love connecting with people, and take pride in delivering top-tier service, this is your opportunity to grow with a company that values excellence and innovation.
At OLE Pristine Management, we invest in our teamâs development, offering competitive compensation, career advancement opportunities, and a supportive work culture. Be part of a team that celebrates diversity, creativity, and a shared passion for hospitality. Apply now and take the first step toward a rewarding career in Baliâs thriving hospitality industry!
Responsibility
- Deliver exceptional customer service by greeting guests warmly, assisting with inquiries, and ensuring a positive experience from arrival to departure.
- Process transactions efficiently using POS systems, handling cash, credit cards, and digital payments with accuracy and integrity.
- Maintain a clean, organized, and visually appealing environment in retail, dining, or entertainment areas to uphold brand standards.
- Collaborate with team members to create a fun, engaging, and welcoming atmosphere for guests, fostering repeat visits and customer loyalty.
- Address and resolve customer concerns or complaints professionally, escalating issues to management when necessary.
- Assist in setting up and breaking down event spaces, promotional displays, or seasonal decorations as needed.
- Stay informed about products, services, and promotions to provide accurate information and upsell opportunities to guests.
- Adhere to company policies, safety protocols, and hygiene standards to ensure a secure and compliant workplace.
Qualifications
- Proven experience in customer service, retail, hospitality, or food & beverage (prior roles in high-traffic environments are a plus).
- Excellent communication skills in English; proficiency in Bahasa Indonesia or other languages is advantageous.
- Strong interpersonal skills with a friendly, outgoing, and approachable demeanor.
- Ability to work flexible hours, including weekends, evenings, and holidays, in a fast-paced environment.
- Basic numeracy skills for handling transactions and managing cash registers.
- Physical stamina to stand for extended periods, lift moderate weights, and move swiftly during peak hours.
- Problem-solving mindset with a proactive and positive attitude toward challenges.
- Willingness to learn, adapt, and grow within a dynamic hospitality team.