job description
Join Sands of Triboa Resorts and Spa Inc. as a Hospitality Receptionist & Dining Staff in the heart of Baliās most vibrant locationsāCanggu, Ubud, or Denpasar. This is your opportunity to be the first point of contact for guests, ensuring a seamless and luxurious experience from arrival to departure.
As a key member of our front-of-house team, you will blend administrative excellence with warm, personalized service. Your role will involve managing reservations, coordinating dining experiences, and creating lasting impressions that reflect the elegance and hospitality of our world-class resort.
Ideal for dynamic professionals who thrive in fast-paced, guest-focused environments, this position offers competitive compensation, career growth, and the chance to work in one of Baliās most prestigious hospitality settings.
Responsibility
- Greet and welcome guests with a professional and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries with efficiency and accuracy.
- Coordinate dining reservations, seating arrangements, and special requests to enhance the guest experience.
- Handle phone, email, and in-person communications with clarity and professionalism.
- Assist in resolving guest concerns or complaints promptly and courteously.
- Maintain organized records of reservations, guest preferences, and special requests.
- Collaborate with housekeeping, kitchen, and management teams to ensure seamless service delivery.
- Uphold resort standards for cleanliness, presentation, and guest interaction at all times.
Qualifications
- Minimum 1-2 years of experience in hospitality, front desk, or customer service roles.
- Excellent English communication skills (written and verbal); knowledge of Indonesian or other languages is a plus.
- Strong organizational and multitasking abilities in a high-volume environment.
- Professional appearance and a passion for delivering exceptional guest service.
- Familiarity with reservation systems (e.g., Opera, Cloudbeds) is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving mindset with a proactive approach to guest needs.
- High school diploma or equivalent; hospitality certification is a bonus.