job description
Join Ren Wellness Retreat as a Hospitality Professional and become the face of luxury guest experiences in Baliâs most sought-after destinations. Whether you thrive as a Concierge, Bellman, or Front Office Agent, your role will be pivotal in delivering seamless, personalized service that reflects our commitment to wellness and excellence.
As part of our dynamic team, youâll work in a serene, high-end retreat environment where guest satisfaction is paramount. Your warmth, professionalism, and attention to detail will create unforgettable first impressions and ensure every guestâs stay is flawless. This is more than a jobâitâs an opportunity to grow in a thriving hospitality career while immersing yourself in Baliâs vibrant culture and wellness lifestyle.
If youâre passionate about hospitality, thrive in fast-paced settings, and take pride in exceeding expectations, weâd love to welcome you to our team. Competitive salary, staff wellness benefits, and career development opportunities await!
Responsibility
- Greet and assist guests with check-in/check-out procedures, ensuring a smooth and welcoming experience.
- Provide concierge services, including local recommendations, activity bookings, and transportation arrangements.
- Handle guest luggage as a Bellman with care and efficiency, assisting with room deliveries and storage.
- Manage front desk operations, including reservations, inquiries, and billing with accuracy and professionalism.
- Address guest concerns or requests promptly, escalating issues to management when necessary.
- Maintain a tidy and organized front office area, ensuring all materials and systems are up to date.
- Collaborate with housekeeping, maintenance, and F&B teams to coordinate guest services seamlessly.
- Uphold the retreatâs wellness-focused values by promoting a calm, positive atmosphere for guests and staff.
Qualifications
- Minimum 1 year of experience in hospitality (hotel, resort, or luxury service industry preferred).
- Excellent communication skills in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong interpersonal skills with a guest-first mindset and a friendly, professional demeanor.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in property management systems (PMS) and basic computer skills.
- Physical stamina to assist with luggage handling (for Bellman roles) and stand for extended periods.
- Flexibility to work shifts, including weekends and holidays, as required.
- Passion for wellness, hospitality, and creating exceptional guest experiences.