job description
Join Wangsa Holdings Sdn Bhd as a Hospitality Manager in the vibrant heart of Bali, where luxury meets tropical paradise. This is your opportunity to lead a world-class team in one of Southeast Asia's most sought-after destinationsāCanggu. We are seeking a dynamic, guest-focused leader to oversee daily operations, elevate service standards, and drive operational excellence across our premium resort properties.
As the face of our hospitality brand, you will cultivate a culture of warmth, professionalism, and innovation. Youāll work closely with cross-functional teams to ensure seamless guest experiences, from check-in to departure, while optimizing revenue and maintaining our reputation for excellence. With competitive compensation, comprehensive benefits, and unparalleled career growth in Baliās thriving tourism industry, this role is perfect for passionate hospitality professionals ready to make their mark in a breathtaking setting.
If you thrive in fast-paced environments, possess a keen eye for detail, and are committed to delivering five-star service, we invite you to apply and become part of a team that redefines luxury hospitality in Bali.
Responsibility
- Lead and mentor a diverse team of hospitality professionals, fostering a culture of accountability, collaboration, and guest-centric service.
- Oversee daily resort operations, including front desk, housekeeping, food & beverage, and guest services, ensuring adherence to brand standards and SOPs.
- Develop and implement strategic initiatives to enhance guest satisfaction, increase occupancy rates, and maximize revenue through upselling and promotional programs.
- Monitor and analyze performance metrics, financial reports, and guest feedback to identify areas for improvement and drive continuous operational excellence.
- Coordinate with sales, marketing, and event teams to execute seamless conferences, weddings, and special events that exceed client expectations.
- Ensure compliance with local regulations, health and safety protocols, and sustainability practices in alignment with company policies.
- Build and maintain strong relationships with local vendors, tourism partners, and community stakeholders to enhance the resortās reputation and guest offerings.
- Handle guest escalations with professionalism and discretion, resolving issues promptly to maintain high satisfaction scores.
Qualifications
- Bachelorās degree in Hospitality Management, Business Administration, or a related field. Advanced degrees or certifications (e.g., CHA) are a plus.
- Minimum of 5 years of progressive experience in luxury hospitality, with at least 2 years in a managerial role within resorts or 5-star hotels.
- Proven track record of leading high-performing teams, improving operational efficiency, and driving revenue growth in competitive markets.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages, especially Bahasa Indonesia, are advantageous).
- Strong financial acumen, including budgeting, forecasting, and P&L management, with experience using property management systems (PMS) such as Opera or Cloudbeds.
- Deep understanding of Baliās tourism landscape, cultural nuances, and luxury guest expectations.
- Ability to work flexible hours, including weekends and holidays, in a dynamic, 24/7 hospitality environment.
- Passion for sustainability and community engagement, with a commitment to ethical and eco-friendly hospitality practices.