job description
Join Nanachome Singapore and become a pivotal part of our luxury hospitality team in Baliâs most sought-after destinations! As a Floor Supervisor, youâll play a key role in delivering exceptional guest experiences at our premium villas and resorts across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced, guest-centric environment and are passionate about elevating service standards, this is your opportunity to shine in one of the worldâs most vibrant hospitality hubs.
At Nanachome, we pride ourselves on creating unforgettable moments for our guests through meticulous attention to detail, warm Balinese hospitality, and seamless operations. As a Floor Supervisor, youâll lead a team of hospitality professionals, ensuring every guest interaction is flawlessâfrom check-in to check-out. Youâll collaborate with housekeeping, front desk, and management to maintain the highest standards of cleanliness, comfort, and service excellence.
Baliâs booming tourism industry offers a dynamic backdrop for your career growth. Whether youâre overseeing operations in a chic boutique villa in Ubud or a beachfront resort in Nusa Dua, youâll be at the heart of Baliâs luxury hospitality scene. This role is perfect for a proactive leader with a knack for problem-solving, a passion for team development, and a commitment to exceeding guest expectations.
Join us and be part of a team that values innovation, cultural diversity, and professional growth. Enjoy competitive compensation, staff accommodation options, and the chance to work in some of Baliâs most stunning locations. Your journey to an extraordinary career in hospitality starts here!
Responsibility
- Supervise daily operations on the floor, ensuring seamless guest experiences from arrival to departure.
- Lead, train, and motivate a team of hospitality staff, fostering a culture of excellence and teamwork.
- Monitor and maintain high standards of cleanliness, presentation, and service in guest areas, including villas, lobbies, and common spaces.
- Handle guest inquiries, complaints, and special requests with professionalism and a solutions-oriented approach.
- Collaborate with housekeeping, front desk, and management to coordinate room allocations, maintenance, and guest services.
- Conduct regular inspections to ensure compliance with brand standards and local regulations.
- Assist in inventory management, including linens, amenities, and supplies, to ensure optimal stock levels.
- Prepare daily reports on occupancy, guest feedback, and operational challenges for management review.
Qualifications
- Minimum 2-3 years of experience in a supervisory role within luxury hotels, resorts, or villas, preferably in Bali or Southeast Asia.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proven ability to handle high-pressure situations and resolve guest issues efficiently.
- In-depth knowledge of hospitality operations, including housekeeping, front desk, and guest relations.
- Familiarity with property management systems (PMS) and Microsoft Office Suite.
- Flexibility to work shifts, including weekends and holidays, as required by the role.
- Passion for hospitality and a commitment to delivering exceptional guest experiences.