job description
Embark on an exciting career journey with LOMO Boutique Hotel, a premier hospitality destination nestled in the breathtaking landscapes of Uluwatu, Bali. As part of The Cakap Group, we are committed to delivering exceptional guest experiences while fostering a dynamic and supportive work environment for our team.
We are currently seeking passionate and dedicated professionals to join our growing team across multiple departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Operations. Whether you are an experienced hospitality expert or an enthusiastic newcomer, LOMO Boutique Hotel offers a unique opportunity to develop your skills in one of the world’s most sought-after tourist destinations.
At LOMO, we value excellence, teamwork, and innovation. Our employees enjoy competitive compensation, career growth opportunities, and the chance to work in a vibrant, multicultural setting. If you are ready to take the next step in your hospitality career, we invite you to apply and become part of our mission to redefine luxury and service in Bali.
Responsibility
- Deliver exceptional guest service with a warm, professional, and attentive approach.
- Collaborate with cross-functional teams to ensure seamless hotel operations and guest satisfaction.
- Maintain high standards of cleanliness, hygiene, and presentation in all guest-facing and back-of-house areas.
- Assist in daily operational tasks, including check-ins, reservations, and guest inquiries.
- Uphold brand standards and company policies in all interactions and service delivery.
- Participate in training and development programs to enhance skills and knowledge.
- Handle guest complaints or issues professionally and efficiently, ensuring resolution and satisfaction.
- Contribute to a positive and inclusive work culture that aligns with LOMO’s values.
Qualifications
- Minimum 1-2 years of experience in hospitality or a related field (fresh graduates with a passion for service are encouraged to apply).
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive attitude toward guest needs.
- Ability to work flexible hours, including weekends, holidays, and shift rotations.
- Familiarity with hotel management systems (e.g., PMS, POS) is advantageous.
- Demonstrated teamwork and adaptability in fast-paced environments.
- Professional appearance and commitment to service excellence.
- Willingness to relocate or commute to Uluwatu, Bali (accommodation support may be available for select roles).