job description
Are you a compassionate and organized professional looking to make a meaningful impact in the healthcare industry? MCi Career Services is seeking a dedicated Hospital Front Desk Executive / Clinic Assistant to join our dynamic team in beautiful Bali, Indonesia. This is an exceptional opportunity to work in a supportive environment while contributing to the well-being of patients and healthcare professionals alike.
As the first point of contact for patients, you will play a crucial role in ensuring smooth clinic operations and delivering exceptional customer service. This full-time position offers office hours, allowing you to enjoy Bali’s vibrant culture and stunning landscapes outside of work. If you thrive in a fast-paced healthcare setting and are passionate about helping others, we’d love to hear from you!
At MCi Career Services, we value professionalism, empathy, and teamwork. You’ll work alongside a friendly and collaborative team in modern healthcare facilities across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role is perfect for individuals with strong communication skills, a customer-focused mindset, and a desire to grow in the healthcare administration field.
Join us and be part of a rewarding career that combines your administrative expertise with the opportunity to make a real difference in people’s lives. Apply today and take the first step toward a fulfilling career in Bali’s thriving healthcare sector!
Responsibility
- Greet and assist patients in a warm, professional manner upon arrival at the clinic or hospital.
- Manage patient check-ins, registrations, and appointment scheduling using electronic health record (EHR) systems.
- Coordinate with medical staff to ensure timely patient flow and efficient clinic operations.
- Maintain accurate patient records, including personal details, medical history, and insurance information.
- Handle incoming calls, emails, and inquiries, providing clear and accurate information about services, appointments, and policies.
- Process payments, issue receipts, and manage billing inquiries with attention to detail and confidentiality.
- Assist in maintaining a clean, organized, and welcoming front desk area, including stocking supplies and ensuring compliance with health and safety standards.
- Collaborate with healthcare teams to resolve patient concerns and escalate issues as needed.
Qualifications
- Minimum of 1-2 years of experience in a front desk, administrative, or customer service role, preferably in a healthcare setting.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Familiarity with electronic health record (EHR) systems or medical software is advantageous.
- Professional demeanor with a patient-centered and empathetic approach.
- Basic computer skills, including proficiency in Microsoft Office (Word, Excel) and email management.
- Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
- High school diploma or equivalent; additional certification in healthcare administration or medical assisting is a bonus.