job description
Join Foundever as a Healthcare Customer Support Specialist and become a vital link between patients and healthcare providers. This role offers a unique opportunity to work in a dynamic BPO environment while making a meaningful impact in the healthcare sector. No prior BPO experience is required—we provide comprehensive training to equip you with the skills needed to excel.
As part of our team, you will handle customer inquiries, resolve concerns, and ensure seamless communication between patients and healthcare services. This position is ideal for college graduates who are passionate about customer service and eager to start a rewarding career in the healthcare industry.
Enjoy the flexibility of working remotely from beautiful Bali while being part of a global team dedicated to delivering exceptional service. Apply now and take the first step toward a fulfilling career with Foundever!
Responsibility
- Provide timely and accurate responses to customer inquiries via phone, email, or chat.
- Handle escalations and resolve complex customer concerns with professionalism and empathy.
- Maintain detailed records of customer interactions and follow up as needed.
- Collaborate with healthcare providers to ensure accurate and up-to-date information is shared with customers.
- Adhere to company policies and healthcare regulations while delivering service.
- Participate in training sessions to stay updated on healthcare products, services, and customer service best practices.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Contribute to a positive team environment by sharing insights and supporting colleagues.
Qualifications
- Bachelor's degree in any field (fresh graduates are welcome).
- Excellent communication skills in English (both written and verbal).
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and familiarity with customer service tools.
- Ability to work independently and as part of a team in a remote setting.
- High level of empathy and patience when dealing with customer concerns.
- Willingness to work in shifting schedules, including weekends and holidays.
- Prior experience in customer service or healthcare is a plus but not required.