job description
Are you a passionate and customer-focused individual looking to kickstart your career in a dynamic and supportive environment? Nezda Technologies is expanding its team and seeking dedicated Customer Service Representatives to join us in beautiful Bali! Enjoy a competitive salary, comprehensive benefits, and the opportunity to grow with a leading tech company.
As a Customer Service Representative, you will be the first point of contact for our valued clients, providing exceptional service and support. Whether you're a high school graduate or an experienced professional, we welcome your application and offer extensive training to help you succeed.
Join us and be part of a team that values your contributions and rewards your hard work with incentives, health benefits, and a collaborative work environment.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and timely information to resolve customer issues and concerns.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and updates in our CRM system.
- Collaborate with team members to improve customer service processes and procedures.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
- Participate in training sessions and team meetings to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Previous customer service experience is an advantage but not required.
- Willingness to work in shifts, including weekends and holidays.
- Positive attitude, team player, and a strong work ethic.