job description
Are you a dynamic leader with a passion for customer service excellence? Teleperformance is seeking a BPO Team Leader to join our team in Bali. In this role, you will lead and inspire a high-performing customer service team, ensuring exceptional service delivery and fostering a positive work environment. This is a fantastic opportunity to grow your career with a global leader in customer experience management.
At Teleperformance, we offer competitive compensation, comprehensive training, and unparalleled career growth opportunities. If you are ready to take the next step in your career and make a real impact, we want to hear from you!
Responsibility
- Lead and manage a team of customer service representatives to achieve performance targets.
- Monitor and evaluate team performance, providing constructive feedback and coaching.
- Ensure adherence to company policies, procedures, and quality standards.
- Handle escalated customer inquiries and resolve complex issues.
- Collaborate with other departments to improve customer service processes.
- Conduct regular team meetings and training sessions.
- Prepare and present performance reports to senior management.
- Foster a positive and motivating work environment.
Qualifications
- Bachelor's degree in Business Administration, Management, or related field.
- Proven experience in a leadership role within a BPO or customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in customer service software and tools.
- Ability to work under pressure and meet deadlines.
- Fluency in English is required.
- Knowledge of additional languages is a plus.