job description
Are you a dynamic communicator with a passion for delivering exceptional customer service? Work Avenue And Business Solutions Incorporated is expanding its remote team in Bali and seeking motivated Customer Support Specialists to join our Manila-based operations. No prior experience is required—we welcome high school graduates eager to start a rewarding career in customer service!
As a Customer Support Specialist, you’ll be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. This role offers competitive compensation, flexible remote work from Bali, and opportunities for career growth in a supportive environment.
If you thrive in fast-paced settings, enjoy helping others, and want to kickstart your career in a global company, apply today!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to improve service quality and customer satisfaction.
- Provide product/service information and guide customers through troubleshooting steps.
- Meet performance targets for call handling time, resolution rate, and customer feedback.
- Adhere to company policies and compliance standards in all interactions.
- Participate in training sessions to enhance skills and product knowledge.
Qualifications
- High school diploma or equivalent (no prior experience required).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working remotely with reliable internet access.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy (e.g., CRM tools, email, chat platforms).
- Willingness to work flexible shifts, including weekends if needed.
- Residents of Bali (Canggu, Ubud, Denpasar, etc.) preferred.