job description
Join R1 RCM, a global leader in healthcare revenue cycle management, as a Healthcare Customer Service Representative in our state-of-the-art BGC-inspired office in Bali. This is your opportunity to build a rewarding career in a safe, supportive, and dynamic work environment while making a real difference in the healthcare industry.
As a key member of our team, you will serve as the first point of contact for patients, providers, and healthcare partners, delivering exceptional service with empathy and professionalism. You’ll work with cutting-edge healthcare systems, resolve inquiries efficiently, and contribute to improving patient experiences across the globe.
We offer competitive compensation, comprehensive training, career growth opportunities, and a collaborative culture that values your well-being. If you’re passionate about healthcare and customer service, we’d love to hear from you!
Responsibility
- Handle inbound and outbound calls, emails, and chats from patients, providers, and healthcare facilities with professionalism and empathy.
- Accurately document and update patient information, insurance details, and service requests in healthcare management systems.
- Resolve billing inquiries, explain charges, and assist with payment arrangements while adhering to compliance and privacy regulations (e.g., HIPAA).
- Collaborate with cross-functional teams to ensure seamless coordination between patients, providers, and payers.
- Identify and escalate complex issues to the appropriate departments for timely resolution.
- Provide clear, concise, and patient-centered communication to enhance satisfaction and trust.
- Stay updated on healthcare policies, insurance procedures, and company protocols to deliver accurate information.
- Meet and exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in healthcare, insurance, or medical billing.
- Excellent English communication skills (verbal and written) with a neutral accent and clear diction.
- Strong problem-solving abilities and a patient-first mindset.
- Proficiency in using CRM systems, Microsoft Office, and healthcare software (training provided).
- Ability to work in shifting schedules, including evenings or weekends, as needed.
- High school diploma or equivalent; college degree in Healthcare, Business, or related fields is a plus.
- Familiarity with HIPAA, medical terminology, or insurance processes is advantageous.
- Demonstrated ability to work under pressure while maintaining accuracy and composure.