job description
Join Nezda Technologies as a Healthcare Customer Service Representative (CSR) and become part of a dynamic team dedicated to delivering exceptional support in the healthcare industry. Based in the vibrant locations of Bali, Indonesia, this role offers a competitive salary package (₱22K–₱24K/month) plus a ₱30K signing bonus to kickstart your career with us.
In this role, you will serve as the first point of contact for healthcare members, addressing inquiries, resolving concerns, and ensuring compliance with industry standards. Your ability to communicate clearly, empathize with customers, and maintain accuracy will directly impact patient satisfaction and operational efficiency.
We are looking for passionate, detail-oriented professionals who thrive in a fast-paced environment. Whether you’re an experienced CSR or eager to transition into healthcare support, this opportunity provides training, growth, and a rewarding career path in one of the most sought-after industries.
Why apply?
- Attractive compensation with performance incentives.
- Flexible work locations across Bali’s top destinations.
- Comprehensive training in healthcare systems and customer service best practices.
- Career advancement opportunities in a global company.
- Supportive team culture with a focus on work-life balance.
If you’re ready to make a difference in healthcare support while enjoying the tropical lifestyle of Bali, apply today!
Responsibility
- Provide professional and empathetic customer support to healthcare members via phone, email, and chat.
- Respond to inquiries about benefits, claims, eligibility, and policy details with accuracy and clarity.
- Document all interactions in CRM systems while adhering to HIPAA and data privacy regulations.
- Resolve escalated issues by collaborating with internal teams (e.g., billing, providers) to ensure timely solutions.
- Educate members on healthcare programs, digital tools, and self-service options to improve their experience.
- Meet performance metrics (e.g., response time, resolution rate, customer satisfaction scores).
- Stay updated on company policies, healthcare regulations, and product changes to provide accurate information.
- Participate in team meetings and training sessions to enhance skills and share best practices.
Qualifications
- High school diploma or equivalent; college degree in Healthcare, Communications, or related fields is a plus.
- Minimum 1 year of experience in customer service, call centers, or healthcare support (fresh graduates with strong communication skills are welcome).
- Fluent English proficiency (written and verbal) with a neutral accent.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Strong problem-solving and multitasking abilities in a high-volume environment.
- Empathy and patience when handling sensitive healthcare-related concerns.
- Ability to work flexible shifts, including weekends or holidays, as needed.
- Basic knowledge of healthcare terminology (e.g., HMO, copay, deductibles) is advantageous.