job description
Join R1 RCM as a Healthcare Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional patient support and administrative services. Based in our BGC site, this role offers a unique opportunity to grow in a safe, supportive, and professional work environment while making a meaningful impact in the healthcare industry.
As a Healthcare CSR, you will serve as the first point of contact for patients, healthcare providers, and insurance companies, ensuring seamless communication and resolution of inquiries. Your role is crucial in maintaining high standards of customer service, accuracy, and efficiency in healthcare operations.
At R1 RCM, we value teamwork, integrity, and continuous learning. We provide comprehensive training, career development opportunities, and a collaborative culture where your contributions are recognized and rewarded.
If you are passionate about healthcare, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply and take the next step in your career with us!
Responsibility
- Handle inbound and outbound calls, emails, and chats from patients, healthcare providers, and insurance companies with professionalism and empathy.
- Provide accurate information regarding medical billing, insurance claims, appointment scheduling, and general healthcare inquiries.
- Resolve customer concerns and escalate complex issues to the appropriate departments while ensuring timely follow-up.
- Maintain detailed and accurate records of all customer interactions in the company’s CRM system.
- Collaborate with cross-functional teams, including billing, clinical, and administrative staff, to ensure seamless service delivery.
- Stay updated on healthcare regulations, company policies, and industry best practices to provide informed assistance.
- Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training sessions and team meetings to enhance skills and contribute to process improvements.
Qualifications
- High school diploma or equivalent; a degree in Healthcare Administration, Nursing, or a related field is a plus.
- Minimum of 1 year of experience in customer service, preferably in the healthcare or medical billing industry.
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
- Proficiency in using CRM software, Microsoft Office Suite, and basic medical billing systems.
- Ability to work in a fast-paced environment, manage multiple tasks, and adhere to strict deadlines.
- High level of integrity, confidentiality, and attention to detail when handling sensitive patient information.
- Willingness to work in shifting schedules, including weekends and holidays, as required.