job description
Join Epsilon Group Services as a Healthcare BPO Quality Manager and lead quality assurance initiatives for our healthcare outsourcing operations. This role offers the unique opportunity to work remotely from beautiful Bali while leveraging your expertise in the EPIC Platform to drive operational excellence in healthcare customer service.
As a Quality Manager, you will oversee a team of quality analysts, ensure compliance with healthcare regulations, and implement continuous improvement strategies. Your leadership will directly impact patient satisfaction and operational efficiency in a dynamic, fast-paced environment.
If you have 3–5 years of Healthcare BPO Quality Management experience and are proficient with the EPIC Platform, we want you on our team! Enjoy competitive compensation, flexible remote work from Bali, and the chance to grow with a global leader in healthcare BPO services.
Responsibility
- Develop and implement quality assurance policies and procedures for healthcare BPO operations.
- Monitor and evaluate customer service interactions to ensure compliance with healthcare standards.
- Lead a team of quality analysts, providing coaching and performance feedback.
- Utilize the EPIC Platform to track, analyze, and report on quality metrics.
- Collaborate with cross-functional teams to identify process improvements and enhance service delivery.
- Ensure adherence to HIPAA, GDPR, and other healthcare compliance regulations.
- Conduct root cause analysis for quality issues and implement corrective action plans.
- Prepare and present quality performance reports to senior management.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- Minimum 3–5 years of experience as a Quality Manager in a Healthcare BPO setting.
- Hands-on experience with the EPIC Platform (required).
- Strong knowledge of healthcare compliance standards (HIPAA, GDPR).
- Proven leadership skills with experience managing quality assurance teams.
- Excellent analytical and problem-solving abilities.
- Exceptional communication and stakeholder management skills.
- Ability to work remotely with a high degree of self-motivation.