job description
Join TTEC, a global leader in customer experience solutions, and take your career to the next level in a dynamic and supportive environment. As a Customer Experience Specialist, you will play a pivotal role in delivering exceptional service to our clients' customers while contributing to the success of a high-performing team.
This is an exciting opportunity to work with a company that values innovation, collaboration, and professional growth. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll enjoy a competitive salary package, flexible work arrangements, and a culture that fosters your development.
If you are passionate about customer service, thrive in a fast-paced environment, and are eager to build a rewarding career, we want to hear from you!
Responsibility
- Provide outstanding customer service via phone, email, and chat, ensuring a positive and professional experience for every customer.
- Resolve customer inquiries and issues efficiently, demonstrating empathy and problem-solving skills.
- Collaborate with team members and supervisors to achieve performance targets and improve service quality.
- Maintain accurate records of customer interactions and transactions in the company's CRM system.
- Stay updated on product knowledge and company policies to provide accurate and helpful information.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Participate in training and development programs to enhance skills and performance.
- Adhere to company guidelines and compliance standards in all customer interactions.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service or call center role, with a track record of meeting or exceeding performance metrics.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computers and CRM software; familiarity with Microsoft Office Suite is an advantage.
- Ability to work flexible shifts, including evenings and weekends, as required.
- High level of professionalism, patience, and resilience in handling customer concerns.
- Team player with a positive attitude and a willingness to learn and grow.