job description
Join TTEC as a Customer Service Representative and kickstart your career in a dynamic, supportive environmentâno prior BPO experience required! This is your opportunity to deliver exceptional customer experiences while growing your skills in a globally recognized company.
As part of our team, youâll play a key role in resolving customer inquiries, providing solutions, and ensuring satisfaction. With competitive compensation (up to PHP 27,000 monthly), comprehensive training, and career advancement opportunities, this role is perfect for motivated individuals eager to thrive in customer service.
If youâre passionate about helping others, detail-oriented, and ready to work in a collaborative setting, apply today and take the first step toward a rewarding career with TTEC!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, or chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently while adhering to company policies.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with team members and supervisors to improve customer service processes.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge and company procedures to provide accurate information.
- Escalate complex issues to the appropriate department while ensuring a seamless customer experience.
- Participate in training sessions and team meetings to enhance skills and contribute to team success.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and familiarity with CRM tools (training provided).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- No prior BPO experience requiredâcomprehensive training will be provided.
- Willingness to work in shifting schedules, including weekends and holidays.
- Positive attitude, teamwork, and a passion for delivering exceptional service.