job description
Are you a passionate and customer-focused professional looking for an exciting opportunity in Bali? iQor is hiring Customer Service Representatives to join our dynamic team and deliver exceptional support to our clients. This role is perfect for individuals who thrive in fast-paced environments, enjoy solving problems, and are committed to providing top-tier service.
As a Customer Service Representative at iQor, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a seamless experience. Whether you're based in Canggu, Ubud, Denpasar, or any of Bali's vibrant locations, you'll have the flexibility to work remotely or from our office.
We offer competitive compensation, comprehensive training, and a supportive work environment. If you're ready to start a rewarding career with a global leader in customer experience management, apply today!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Resolve customer complaints and issues, ensuring a positive and satisfactory resolution.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to improve customer service processes.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide the best possible support.
- Uphold iQor's values of integrity, excellence, and customer-centricity in all interactions.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using computers and CRM software; quick learner of new tools and technologies.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work in shifts, including evenings and weekends, as required.
- Residents of Bali or willing to relocate to Bali are preferred.