job description
Are you passionate about making a difference in healthcare while working in one of the worldâs most beautiful destinations? Teleperformance, a global leader in customer experience management, is seeking Customer Experts to join our Pioneer Healthcare Account teamâremotely from Bali! Earn up to PHP 26,000 per month while enjoying the flexibility of remote work in paradise.
As a Customer Expert, youâll play a pivotal role in delivering exceptional support to healthcare clients, ensuring their needs are met with empathy, professionalism, and efficiency. This is more than just a jobâitâs an opportunity to grow your career in a dynamic, fast-paced environment while working from the comfort of your home (or a beachside cafĂŠ!) in Bali.
Teleperformance offers a supportive work culture, comprehensive training, and career advancement opportunities. Whether youâre a seasoned customer service professional or looking to break into the healthcare industry, this role is perfect for those who thrive in a collaborative, results-driven environment.
Join us and be part of a team that values innovation, integrity, and excellence. Apply now and take the first step toward a rewarding career with a global leader!
Responsibility
- Provide exceptional customer support to healthcare clients via phone, email, and chat, ensuring their inquiries are resolved efficiently and professionally.
- Handle sensitive patient and provider information with confidentiality and compliance to healthcare regulations (e.g., HIPAA).
- Troubleshoot and resolve customer issues related to healthcare services, billing, and account management.
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution.
- Maintain accurate records of customer interactions in CRM systems for quality assurance and reporting.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on healthcare industry trends, products, and services to provide informed and proactive support.
- Participate in training and development programs to enhance skills and advance your career.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in healthcare, BPO, or call center environments.
- Excellent English communication skills (verbal and written) with a neutral or clear accent.
- Strong problem-solving abilities and a customer-first mindset.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work rotating shifts, including nights, weekends, and holidays, as required by the healthcare industry.
- High level of empathy and professionalism when handling sensitive healthcare-related inquiries.
- Stable internet connection and a quiet, dedicated workspace for remote work.
- Willingness to undergo background checks and comply with data privacy regulations.