job description
Join Western Union as a Retail Sales and Customer Service Associate and become a key player in delivering exceptional financial services to our diverse customer base in Bali. In this dynamic role, you will be the face of our brand, ensuring seamless transactions, resolving inquiries, and driving sales while upholding our commitment to outstanding customer service.
Based in vibrant locations across Bali, including Canggu, Ubud, and Denpasar, you will work in a fast-paced environment where your interpersonal skills and financial acumen will directly impact customer satisfaction and business growth. This is an exciting opportunity to grow your career in retail banking and customer service with a globally recognized leader in money transfer services.
If you are passionate about helping people, thrive in customer-facing roles, and want to be part of a team that values integrity and excellence, we invite you to apply today!
Responsibility
- Provide exceptional customer service by assisting clients with money transfers, bill payments, and other financial transactions in accordance with company policies.
- Drive sales by promoting Western Union products and services, meeting or exceeding individual and team targets.
- Handle customer inquiries, complaints, and feedback professionally, ensuring timely and satisfactory resolution.
- Maintain accurate records of all transactions and customer interactions in compliance with regulatory requirements.
- Educate customers on the benefits of Western Union services, including digital and mobile solutions.
- Collaborate with team members to ensure smooth branch operations and a positive customer experience.
- Uphold cash handling procedures and security protocols to safeguard company assets.
- Participate in training programs to stay updated on product knowledge, compliance, and customer service best practices.
Qualifications
- High school diploma or equivalent; additional certification in finance or customer service is a plus.
- Proven experience in retail sales, customer service, or a related field, preferably in financial services.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong numerical and analytical skills, with attention to detail in handling financial transactions.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Customer-focused mindset with a passion for delivering high-quality service.
- Basic computer literacy and familiarity with POS systems or financial software.
- Willingness to work flexible hours, including weekends and holidays, as required.