job description
Are you passionate about travel and hospitality? Join Work Avenue And Business Solutions Incorporated as a Customer Service Representative (CSR) for our prestigious Travel & Hospitality Account! This is your chance to work in a dynamic environment, assisting customers with cruise bookings, travel inquiries, and providing top-tier support. Based in beautiful Bali, you'll enjoy a vibrant workplace with sales incentives and career growth opportunities.
In this role, you will handle customer inquiries, process bookings, and ensure a seamless experience for travelers. Your excellent communication skills and passion for service will make you a valuable part of our team. If you thrive in a fast-paced setting and love helping others, this is the perfect role for you!
Responsibility
- Handle inbound and outbound calls for cruise sales and customer support.
- Assist customers with travel bookings, inquiries, and reservations.
- Provide accurate information about travel packages, promotions, and policies.
- Resolve customer complaints and issues with professionalism and efficiency.
- Meet and exceed sales targets through upselling and cross-selling techniques.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure high-quality service delivery.
- Stay updated on industry trends and company offerings to provide expert advice.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service, travel, or hospitality is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and booking systems.
- Ability to work in a fast-paced, target-driven environment.
- Passion for travel and helping customers achieve their dream vacations.
- Willingness to work onsite in Bali with a flexible schedule.