job description
Join our dynamic team in Bali as a Customer Service Representative for a leading retail account! This role offers a unique blend of voice and non-voice support, allowing you to engage with customers through multiple channels while delivering exceptional service. Whether you're assisting via phone, email, or chat, you'll play a key role in ensuring customer satisfaction and driving brand loyalty.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this position provides a competitive salary, a collaborative work environment, and opportunities for career growth. If you're passionate about customer service and thrive in a fast-paced setting, we'd love to hear from you!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Provide accurate and timely responses to customer inquiries, concerns, and complaints.
- Process orders, returns, and exchanges while maintaining high service standards.
- Collaborate with team members to resolve complex customer issues.
- Document customer interactions and updates in the CRM system.
- Upsell or cross-sell products and services when appropriate.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide informed support.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, preferably in a BPO or retail setting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a blended (voice and non-voice) environment.
- Flexibility to work in shifting schedules, including weekends and holidays.
- Positive attitude, patience, and a customer-centric mindset.