job description
Join HTM Medico Pte Ltd as a Customer Service Executive and become the voice of our brand in Bali! We are seeking a passionate and empathetic professional to deliver exceptional customer experiences, resolve inquiries with care, and build lasting trust with our clients. In this dynamic role, you will be the bridge between our customers and our services, ensuring every interaction reflects our commitment to excellence.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a collaborative environment that values customer satisfaction and professional growth. If you thrive in a fast-paced setting and take pride in turning challenges into solutions, this is the perfect opportunity for you!
Responsibility
- Provide outstanding customer service via phone, email, and live chat, ensuring timely and accurate responses.
- Resolve customer inquiries, complaints, and issues with empathy and professionalism.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Stay updated on product knowledge and company policies to provide accurate information.
- Conduct follow-up calls or emails to ensure customer satisfaction and loyalty.
- Contribute to process improvements by providing feedback and suggestions based on customer interactions.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or related roles.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; additional qualifications in business or communications are a plus.
- Patience, empathy, and a positive attitude when handling customer concerns.
- Willingness to work flexible hours, including weekends and public holidays if required.