job description
Join Willis Towers Watson as a Health & Benefits Support Specialist and play a pivotal role in delivering exceptional customer service to our clients. This position is ideal for professionals with a strong background in health and benefits who are passionate about guiding teams to achieve high first-call resolution rates. You will work in a dynamic environment, providing expert support and ensuring client satisfaction in the health and benefits sector.
Based in beautiful Bali, this role offers the opportunity to work with a global leader in advisory, broking, and solutions. You will collaborate with a dedicated team, leveraging your expertise to resolve complex inquiries and enhance the overall customer experience. If you thrive in a fast-paced setting and are committed to excellence, we invite you to apply and grow your career with us.
Responsibility
- Provide expert guidance on health and benefits-related inquiries to ensure accurate and efficient resolution.
- Lead and mentor team members to achieve high first-call resolution rates and customer satisfaction.
- Collaborate with cross-functional teams to address complex client issues and improve service delivery.
- Maintain up-to-date knowledge of health and benefits policies, procedures, and industry trends.
- Document and track customer interactions, ensuring compliance with company standards and regulations.
- Identify opportunities for process improvements and contribute to the development of best practices.
- Handle escalated cases with professionalism and a solutions-oriented approach.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Bachelor's degree in Business, Healthcare Administration, or a related field.
- Minimum of 2 years of experience in health and benefits support or a similar role.
- Strong understanding of health insurance, benefits administration, and customer service principles.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using CRM software and other customer service tools.
- Problem-solving skills and the ability to handle complex inquiries with confidence.
- Fluency in English; additional languages are a plus.