job description
Join Le Quartier Restaurant, a premier dining destination in Bali, as our next Guest Relations Officer and become the heart of our hospitality experience. In this dynamic role, youâll be the first point of contact for our guests, ensuring every visit is memorable, seamless, and filled with warmth. Whether youâre welcoming diners in our elegant Ubud location or managing reservations in bustling Kuta, your passion for service and attention to detail will set the tone for an exceptional dining experience.
Baliâs thriving tourism and hospitality industry offers a vibrant backdrop for your career growth. As a Guest Relations Officer, youâll collaborate with our talented team to create personalized experiences that exceed expectations, from handling special requests to resolving concerns with grace. If you thrive in a fast-paced environment, love building relationships, and take pride in delivering outstanding service, this is your opportunity to shine in one of Baliâs most sought-after restaurants.
We offer a supportive work culture, opportunities for professional development, and the chance to work in some of Baliâs most iconic locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Join us and be part of a team that celebrates excellence, creativity, and the art of hospitality.
Responsibility
- Warmly greet and welcome guests upon arrival, ensuring a smooth and personalized check-in experience.
- Manage reservations, seating arrangements, and waitlists efficiently to optimize guest flow and satisfaction.
- Act as the primary point of contact for guest inquiries, requests, and feedback, resolving issues promptly and professionally.
- Collaborate with the restaurant team to coordinate special requests, dietary needs, and celebrations (e.g., birthdays, anniversaries).
- Maintain a deep knowledge of the restaurantâs menu, promotions, and services to provide accurate and enthusiastic recommendations.
- Monitor guest satisfaction throughout their visit, proactively addressing any concerns to ensure a positive experience.
- Assist in training and mentoring new team members on guest relations best practices and service standards.
- Contribute to creating a welcoming and inclusive atmosphere that reflects Le Quartierâs commitment to excellence.
Qualifications
- Minimum 1-2 years of experience in guest relations, hospitality, or a customer-facing role (restaurant, hotel, or tourism industry preferred).
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a strong asset.
- Exceptional communication skills, with a natural ability to engage and connect with diverse guests.
- Professional demeanor, polished appearance, and a passion for delivering outstanding service.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Familiarity with reservation systems (e.g., OpenTable, SevenRooms) and basic computer proficiency.
- Flexibility to work evenings, weekends, and holidays as required by the restaurantâs schedule.
- A positive attitude, teamwork mindset, and eagerness to contribute to a collaborative work environment.