job description
Join Wolfgang's Steakhouse, a world-renowned fine dining establishment, as a Guest Relations Officer (GRO) in the heart of Bali. This is your opportunity to deliver exceptional hospitality in a luxury setting, ensuring every guest leaves with unforgettable memories.
As the first point of contact, you will embody the brand’s commitment to excellence, warmth, and professionalism. Your role is pivotal in creating a seamless dining experience, from warm welcomes to personalized service, in one of Bali’s most prestigious culinary destinations.
If you are passionate about hospitality, thrive in fast-paced environments, and take pride in delivering five-star service, we invite you to apply. This role offers competitive compensation, career growth, and the chance to work alongside a team of dedicated professionals in an iconic venue.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest waitlists efficiently using POS and reservation systems.
- Coordinate with the dining and kitchen teams to ensure timely table turnover and smooth service flow.
- Address guest inquiries, special requests, and concerns promptly, resolving issues with diplomacy and care.
- Maintain a polished appearance and adhere to Wolfgang’s Steakhouse service standards at all times.
- Assist in training and mentoring new host/hostess staff to uphold service excellence.
- Monitor guest feedback and communicate insights to management to enhance service quality.
- Uphold health, safety, and hygiene standards in compliance with restaurant policies and local regulations.
Qualifications
- Minimum 1-2 years of experience in a Guest Relations, Host/Hostess, or Front-of-House role in a high-end restaurant, hotel, or hospitality setting.
- Fluent in English (written and spoken); proficiency in Indonesian (Bahasa) is a plus.
- Exceptional interpersonal and communication skills with a natural ability to engage guests.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Impeccable grooming and a professional, approachable demeanor.
- Familiarity with reservation systems (e.g., OpenTable, SevenRooms) is advantageous.
- Passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
- Flexibility to work evenings, weekends, and holidays as required.