job description
Join PT Magnettic Lifestyles Indonesia, a premier hospitality brand renowned for delivering exceptional guest experiences in Bali’s most vibrant locations. We are seeking a polished and professional Guest Relations Officer (GRO) / Hostess to elevate our guests' experiences at our luxury venues across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a dynamic, guest-focused environment and have a passion for creating unforgettable moments, this is your opportunity to shine in Bali’s thriving hospitality scene.
As the face of our brand, you will play a pivotal role in ensuring every guest feels welcomed, valued, and delighted from the moment they arrive. Your warm personality, impeccable communication skills, and ability to anticipate guest needs will set the tone for a seamless and luxurious experience. Whether you're greeting VIP guests, coordinating reservations, or resolving inquiries with grace, your attention to detail and proactive approach will leave a lasting impression.
This role offers a competitive salary package of IDR 5,000,000 – 7,500,000 per month, along with opportunities for career growth in a fast-paced, international hospitality environment. If you are a natural people-person with a flair for hospitality and a commitment to excellence, we invite you to join our team and contribute to Bali’s reputation as a world-class destination.
Apply now and become part of a team that values professionalism, creativity, and a passion for service!
Responsibility
- Warmly greet and welcome guests upon arrival, ensuring a seamless and personalized check-in experience.
- Manage reservations, seating arrangements, and waitlists efficiently to optimize guest flow and satisfaction.
- Act as the primary point of contact for guest inquiries, requests, and feedback, resolving issues promptly and professionally.
- Collaborate with the F&B and operations teams to ensure smooth service delivery and adherence to brand standards.
- Anticipate guest needs and proactively offer tailored recommendations for dining, entertainment, or local experiences.
- Maintain a thorough understanding of venue offerings, promotions, and events to provide accurate and engaging information to guests.
- Assist in coordinating special events, VIP visits, and private functions to ensure flawless execution.
- Uphold the highest standards of professionalism, appearance, and etiquette at all times.
Qualifications
- Minimum of 1-2 years of experience in a guest-facing role within hospitality, luxury hotels, or high-end F&B establishments.
- Fluent in English; proficiency in additional languages (e.g., Indonesian, Mandarin, Japanese) is a strong advantage.
- Exceptional interpersonal and communication skills, with a natural ability to engage and connect with diverse guests.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Professional appearance and demeanor, with a keen eye for detail and presentation.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the role.
- Familiarity with reservation systems (e.g., OpenTable, SevenRooms) and basic computer skills.
- A passion for hospitality and a genuine desire to create memorable guest experiences.