job description
Join Ku De Ta Restaurant, a premier dining destination in Bali, as a Guest Relations Officer (GRO) / Hostess. In this pivotal role, you will be the face of our establishment, ensuring every guest experiences warm hospitality and seamless service. Your ability to create lasting impressions will directly contribute to guest satisfaction and our reputation as a leader in Bali's vibrant hospitality scene.
As a GRO/Hostess, you will greet guests with genuine warmth, manage reservations, and coordinate with our team to deliver exceptional dining experiences. This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering world-class service.
Located in the heart of Bali's most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—this position offers a unique opportunity to work in a luxurious setting while advancing your career in hospitality.
Responsibility
- Welcome guests with a friendly and professional demeanor, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest inquiries efficiently.
- Coordinate with the front-of-house and kitchen teams to ensure smooth service delivery.
- Address guest concerns and feedback promptly, resolving issues with diplomacy and care.
- Maintain a polished and inviting reception area, reflecting the restaurant's high standards.
- Assist in organizing special events and VIP guest experiences.
- Uphold the restaurant's service protocols and contribute to a culture of excellence.
- Collaborate with the management team to enhance guest satisfaction initiatives.
Qualifications
- Minimum 1 year of experience in a guest relations, hostess, or front-of-house role in hospitality.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills with a natural ability to engage and connect with guests.
- Impeccable grooming and a professional appearance.
- Ability to work in a fast-paced environment while maintaining composure and attention to detail.
- Basic knowledge of reservation systems and POS software.
- Flexibility to work evenings, weekends, and holidays as required.
- A passion for hospitality and a commitment to delivering exceptional service.