job description
Join our dynamic team as a Front of House Staff and become the face of our establishment, where we don't just serve food—we deliver an experience rooted in accumulated expertise. This role is perfect for individuals who thrive in a fast-paced, customer-centric environment and are passionate about creating memorable dining experiences. You'll be the first point of contact for guests, ensuring seamless service from arrival to departure while embodying the warmth and professionalism that define our brand.
Based in the vibrant locales of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this part-time position offers flexibility and the opportunity to work in some of Bali's most sought-after destinations. Whether you're greeting guests, managing reservations, or coordinating with the kitchen team, your role will be pivotal in maintaining our reputation for excellence.
We value teamwork, attention to detail, and a genuine passion for hospitality. If you're eager to grow in a supportive environment and contribute to a brand that prides itself on expertise and exceptional service, we'd love to hear from you!
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage reservations, seating arrangements, and waitlists efficiently to optimize guest flow.
- Coordinate with kitchen and service staff to ensure timely and accurate order delivery.
- Handle guest inquiries, special requests, and feedback with courtesy and professionalism.
- Maintain a clean, organized, and inviting front-of-house area, including the reception and dining spaces.
- Assist in training new staff members and upholding service standards.
- Process payments, manage cash transactions, and ensure accuracy in billing.
- Uphold health and safety regulations, including hygiene and sanitation protocols.
Qualifications
- Previous experience in a customer-facing role, preferably in hospitality or tourism.
- Excellent communication and interpersonal skills, with fluency in English.
- Ability to multitask and remain composed in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
- Basic knowledge of POS systems and reservation software is a plus.
- A proactive attitude and a passion for delivering exceptional guest experiences.
- Ability to work collaboratively as part of a team.