job description
Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? PT Polyland Group Indonesia is seeking a dynamic and professional Guest Relations Officer to join our team in beautiful Bali. In this role, you will be the first point of contact for our guests, ensuring they receive warm, personalized service that reflects our commitment to hospitality excellence.
As a Guest Relations Officer, you will play a pivotal role in maintaining our reputation for outstanding guest satisfaction. Your ability to communicate effectively, anticipate guest needs, and resolve inquiries with grace will contribute to a seamless and enjoyable experience for every visitor. This position offers a unique opportunity to work in some of Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
If you thrive in a fast-paced environment and take pride in delivering top-tier service, we invite you to apply and become part of our dedicated team.
Responsibility
- Welcome and greet guests with a warm, professional demeanor, ensuring a positive first impression.
- Provide accurate and timely information about services, amenities, and local attractions.
- Handle guest inquiries, complaints, and requests efficiently, ensuring prompt resolution.
- Coordinate with other departments to fulfill guest needs and enhance their experience.
- Maintain a high level of product knowledge about the property and surrounding areas.
- Assist in managing guest feedback and reviews to improve service quality.
- Ensure all guest interactions are conducted with courtesy, confidentiality, and professionalism.
- Uphold company standards for cleanliness, safety, and guest satisfaction.
Qualifications
- Minimum of 1-2 years of experience in hospitality, customer service, or a related field.
- Excellent communication skills in both English and Bahasa Indonesia.
- Strong interpersonal skills with a friendly and approachable attitude.
- Ability to multitask and remain composed under pressure.
- Proficiency in using hospitality management software is a plus.
- High school diploma or equivalent; additional certification in hospitality is advantageous.
- Flexibility to work in shifts, including weekends and holidays.
- Passion for delivering exceptional guest experiences.