job description
Join Compass Group as a Guest Relations Executive (Floater) and play a pivotal role in delivering exceptional hospitality experiences across Bali’s most prestigious venues. This dynamic position offers the opportunity to support multiple service areas—including Reception, Hospitality, Pantry, and Barista operations—based on daily operational needs. As a Floater, you’ll embody flexibility, professionalism, and a passion for service, ensuring seamless guest interactions in a fast-paced, luxury environment.
Ideal for proactive individuals with a knack for multitasking, this role is perfect for those who thrive in diverse settings and take pride in elevating guest satisfaction. Whether you’re welcoming visitors at the front desk, crafting artisanal coffee, or maintaining impeccable pantry standards, your adaptability will be key to our success.
Based in Bali’s vibrant tourism hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll contribute to a team that values excellence, teamwork, and a guest-first mindset. If you’re ready to make a lasting impression in the hospitality industry, we’d love to hear from you.
Responsibility
- Provide exceptional front-desk service, including check-ins, check-outs, and guest inquiries with a warm, professional demeanor.
- Support hospitality operations by assisting with event setups, guest escorts, and VIP service coordination.
- Operate as a Barista, preparing high-quality beverages while maintaining a clean and efficient workspace.
- Manage pantry services, including restocking, inventory tracking, and ensuring presentation standards are met.
- Adapt quickly to shifting priorities and provide coverage across multiple departments as needed.
- Collaborate with cross-functional teams to ensure seamless guest experiences and resolve any service issues promptly.
- Uphold brand standards for hygiene, safety, and professional appearance at all times.
- Contribute to a positive work culture by demonstrating teamwork, initiative, and a solution-oriented approach.
Qualifications
- Minimum 1-2 years of experience in hospitality, guest services, or a related field.
- Proven ability to multitask in a fast-paced environment with a high level of attention to detail.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Experience in front desk operations, barista work, or event support is highly desirable.
- Strong problem-solving skills and the ability to handle guest concerns diplomatically.
- Flexibility to work shifts, weekends, and holidays as required by operational needs.
- Certification in food safety or hospitality (e.g., HACCP) is a advantage.
- Passion for delivering memorable guest experiences with a proactive and positive attitude.