job description
Ace Padel Club, a premier sports and leisure destination in Bali, is seeking a dynamic Front Office Specialist to join our team. In this role, you will be the first point of contact for our members and guests, ensuring a seamless and welcoming experience. You will manage bookings, assist with inquiries, and maintain the high standards of hospitality that define our club.
This is an excellent opportunity for individuals passionate about customer service and sports hospitality. If you thrive in a fast-paced environment and enjoy interacting with people, we invite you to apply and become part of our vibrant team.
Responsibility
- Manage front desk operations, including check-ins, check-outs, and member registrations.
- Handle phone, email, and in-person inquiries with professionalism and efficiency.
- Coordinate court bookings, memberships, and event reservations.
- Provide exceptional customer service to ensure a positive experience for all guests.
- Assist in resolving member concerns and escalating issues as needed.
- Maintain accurate records of bookings, payments, and member interactions.
- Collaborate with other departments to ensure smooth club operations.
- Promote club services, events, and memberships to guests and visitors.
Qualifications
- Minimum 1 year of experience in front office, hospitality, or customer service roles.
- Excellent communication skills in English and Bahasa Indonesia.
- Strong organizational and multitasking abilities.
- Proficiency in using booking and CRM software.
- Friendly, approachable, and service-oriented attitude.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of sports or leisure industry is a plus.
- High school diploma or equivalent; additional certifications in hospitality are advantageous.