job description
At Marriott International, we believe that travel has the power to connect people and enrich lives. As a Guest Experience Expert in the stunning destination of Bali, you are more than just a face at the front desk; you are the heartbeat of the guest journey. We are looking for passionate individuals who understand that hospitality is about more than just a smooth check-in or check-outâit is about creating moments that resonate and stories that guests will share for a lifetime.
In this role, you will be empowered to anticipate guest needs and deliver personalized service that reflects both Marriottâs global excellence and the unique warmth of Balinese culture. You will serve as the primary point of contact for our international clientele, ensuring that every interaction is handled with professionalism, grace, and efficiency. Whether you are navigating complex requests or sharing local secrets about Baliâs hidden gems, your goal is to foster a sense of belonging for every traveler who walks through our doors.
Join the worldâs leading hospitality company and take your career to new heights. We provide an environment where your unique talents are celebrated, and your professional growth is our priority. If you are a natural storyteller with a commitment to service excellence, we invite you to help us redefine the guest experience in one of the worldâs most iconic tropical paradises.
Responsibility
- Serve as the primary point of contact for guests, facilitating a seamless and welcoming check-in and check-out process.
- Anticipate guest needs and provide personalized recommendations for local attractions, dining, and cultural experiences in Bali.
- Manage and resolve guest inquiries, feedback, and concerns with a proactive and professional approach.
- Coordinate closely with Housekeeping and Maintenance teams to ensure guest rooms meet the highest standards of preparation.
- Promote and enroll guests in the Marriott Bonvoy loyalty program, explaining benefits to enhance their stay.
- Process financial transactions accurately and maintain secure records of guest information and billing.
- Maintain a high level of product knowledge regarding hotel facilities, promotions, and daily events.
Qualifications
- Proven experience in guest relations or front office roles within a premium or luxury hotel environment.
- Exceptional verbal and written communication skills in English; proficiency in other languages is a plus.
- Strong interpersonal skills with the ability to remain calm and professional in a fast-paced environment.
- Technical proficiency with Property Management Systems (PMS) such as Opera, FOSSE, or LightSpeed.
- Flexibility to work varied shifts, including mornings, evenings, weekends, and public holidays.
- A genuine passion for hospitality and a commitment to delivering world-class customer service.
- Degree or diploma in Hospitality Management, Tourism, or a related field preferred.