job description
Join SPS Global as a Guest Executive Ambassador and become the face of luxury hospitality in Bali’s most prestigious locations. This role offers a unique opportunity to deliver world-class service in a dynamic, high-end environment. Based in the heart of Bali’s vibrant regions, you will engage with international guests, ensuring their experience is seamless, memorable, and exceedingly comfortable.
As a Guest Executive Ambassador, you will work in a full-time capacity, Monday to Friday, from 8:30 AM to 6:00 PM, at our premier location in Marina Bay Financial Central. This position is ideal for individuals who thrive in fast-paced settings, possess exceptional interpersonal skills, and are passionate about creating unforgettable guest experiences.
SPS Global is committed to fostering a culture of excellence, professional growth, and innovation. If you are a motivated, service-oriented professional looking to elevate your career in hospitality, we invite you to apply and be part of our esteemed team.
Responsibility
- Serve as the primary point of contact for high-profile guests, ensuring their needs are met with the utmost professionalism and care.
- Coordinate and oversee guest arrivals, departures, and special requests to deliver a seamless experience.
- Collaborate with cross-functional teams, including concierge, housekeeping, and management, to maintain service excellence.
- Provide personalized recommendations for dining, entertainment, and local attractions tailored to guest preferences.
- Handle guest inquiries, complaints, and feedback with diplomacy and efficiency, ensuring resolution and satisfaction.
- Maintain accurate records of guest interactions and preferences to enhance future visits.
- Uphold the highest standards of presentation, etiquette, and brand representation at all times.
- Assist in organizing and executing VIP events, corporate functions, and exclusive experiences.
Qualifications
- Minimum of 2 years of experience in a guest-facing role within the hospitality or luxury service industry.
- Exceptional communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Strong problem-solving abilities and a proactive approach to anticipating guest needs.
- Impeccable grooming standards and a professional demeanor.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Proficiency in using hospitality management software and Microsoft Office Suite.
- Flexibility to adapt to varying guest demands and operational requirements.
- A genuine passion for delivering outstanding service and creating lasting impressions.