job description
About the Role
Trip.com Group is seeking a dynamic and results-driven Group Leader for our Inbound Hotel (HTL) Operations division in the heart of Bali. As a global leader in the travel services industry, we are looking for a professional who can bridge the gap between strategic vision and operational excellence. This role is pivotal in ensuring that our inbound hotel projects are launched seamlessly and that our operational standards remain the gold standard in the travel tech space.
As a Group Leader, you will not only oversee day-to-day operations but also act as a mentor and strategist. You will work closely with the regional management team to identify growth opportunities within the Bali market, optimize internal processes, and ensure that every project aligns with our global KPIs. If you are passionate about the travel industry and possess a knack for leadership and project management, this is the perfect opportunity to elevate your career with a world-class organization.
We offer a vibrant work environment where innovation is encouraged. Your leadership will directly impact our success in the Indonesian market, helping millions of travelers enjoy seamless experiences. Join us in shaping the future of travel in one of the world's most iconic destinations.
Responsibility
- Lead and manage the Inbound Hotel operations team to ensure all project milestones are met on schedule.
- Collaborate with the global management team to design and implement strategic initiatives for the HTL division.
- Monitor, analyze, and report on key performance indicators (KPIs) to drive continuous improvement.
- Facilitate effective communication between local teams and international stakeholders to ensure operational alignment.
- Identify operational bottlenecks and implement scalable solutions to enhance departmental efficiency.
- Conduct regular performance reviews and provide professional development coaching for team members.
- Oversee the successful launch of new hotel partnerships and service features within the region.
- Ensure high levels of service quality and customer satisfaction through rigorous operational oversight.
Qualifications
- Bachelor’s degree in Business Management, Hospitality, Marketing, or a related field.
- Minimum of 5 years of experience in operations or project management, ideally within an OTA (Online Travel Agency) or travel tech environment.
- Proven leadership experience with the ability to manage and inspire a diverse team.
- Strong analytical skills with proficiency in data-driven decision-making and reporting.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is highly advantageous.
- Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities.
- Deep understanding of the hotel industry and market dynamics in Bali and Southeast Asia.
- Proficiency in project management tools and CRM software.